Returns & Refunds

At Janvi Nayi LLC, your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help.

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🛍️ Returns

We accept returns on most unused, unopened, and resalable items within 14 days of the original purchase date. To be eligible for a return:

• The item must be in its original packaging

• The product must be unused and in the same condition as received

• You must provide a receipt or proof of purchase

Non-returnable items include:

• Opened food or treats

• Used grooming products

• Clearance or final sale items

• Perishable items and live animals (if applicable)

• Gift cards

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💵 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• Shipping charges (if any) are non-refundable, unless the return is due to an error on our part.

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🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us directly.

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📦 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item received.

To initiate a return, please contact us at:
📧 Email: info@janvinayillc.com
📞 Phone: (872) 985-6475

Please do not send returns without first contacting us for return authorization and instructions.

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❗ Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery. We'll arrange for a replacement or refund as quickly as possible.

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📍 Store Address for Returns

Janvi Nayi LLC
9354 Golf Rd, Unit 3A
Des Plaines, Illinois 60016
United States