Shipping Policy
At Janvi Nayi LLC, we’re committed to delivering your pet supplies quickly, safely, and reliably. This Shipping Policy outlines how we handle orders, delivery timeframes, costs, and more.
📦 Order Processing
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Orders are typically processed within 1–2 business days after payment is received.
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Orders placed on weekends or holidays will be processed the next business day.
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You’ll receive a confirmation email once your order has been processed and shipped.
🚚 Shipping Methods & Delivery Times
We offer standard shipping within the United States via trusted carriers (e.g., USPS, UPS, FedEx).
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 1–3 business days |
Note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.
💲 Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
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Free shipping may be offered on qualifying orders or during promotional periods (as advertised).
📍 Local Pickup (If Applicable)
Customers in or near Des Plaines, IL may choose free in-store pickup during checkout (if available).
Pickup address:
9354 Golf Rd, Unit 3A, Des Plaines, Illinois 60016
You’ll receive a notification when your order is ready for pickup.
❗ Order Issues or Delays
If your package is delayed, lost, or damaged in transit, please contact us immediately. We’ll work with the carrier to resolve the issue and ensure you’re taken care of.
📧 Email: info@janvinayillc.com
📞 Phone: (872) 985-6475
📬 Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect or undeliverable addresses provided by the customer.
📦 Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you. Additional shipping charges may apply for resending.